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Avoca have products in many categories with multiple retail partners. Please read through our warranty statement. Here you will find answers for Avoca replacement products and damaged goods policies.

If you require phone support please call...

1-888-729-0088 for those who reside outside GTA and are international customers. 
1-905-737-0088 for local call Ontario Exchange
1-416-946-1998 for fax requests. 

For email support please send mail to....
This email address is being protected from spambots. You need JavaScript enabled to view it.

Please courier or mail to...
563 Edward Avenue, Suite 13
Richmond Hill
Ontario, Canada
L4C 9W7

Avoca wishes to thank you for your patronage and looks forward to speaking with you to clear up any concerns.

Thank you.

Product Warranties
Avoca Limited Warranty Statement
Complete information regarding Avoca's warranties is listed below. 

    * Duration of Warranty
    * Free Technical Support
    * Warranty Claim Procedures and Requirements
    * DISCLAIMERS
    * Storage Products Warranty


Avoca Technologies Incorprated, ("Avoca") warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, Avoca will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Avoca on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Avoca is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.

This limited warranty covers only repair, replacement or refund for defective Avoca products, as provided above. Avoca is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing Avoca products. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Avoca's sole obligation shall be replacement of the hardware.

Duration of Warranty

Lifetime Warranty: †
The following Avoca products are covered by this warranty for life:

Avoca system specific memory, Flash memory cards (e.g. Secure Digital, CompactFlash, MultiMediaCard, SmartMedia) ATA Flash, and Linear Flash.

1 year warranty:
The following Avoca products are covered by this warranty for a period of one year from the date of original retail purchase: Digital Photo Frame,  USB KEYS and  Accessory Kit, Avoca SD/MMC Readers and Avoca Portable Media Player.

Discontinued products not listed in the warranty are no longer covered as their warranty has expired.

This limited warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable.

Free Technical Support
If you experience difficulty during the installation or subsequent use of a Avoca product, you may contact Avoca.
Avoca also provides free English-language technical support to its customers worldwide.
Avoca Technical Support in the United States and Canada can be contacted directly by calling: +1 (905) 737-0088 or toll-free at: +1 (888) 729-0088.

Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product to the authorized Avoca dealer or distributor from which you purchased the Avoca product. Please confirm the terms of your dealer's or distributor's return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.

In Canada, you may return the product directly to the Avoca after first obtaining a Return Material Authorization ("RMA") number from Avoca. An RMA number is obtained by  by calling Avoca Customer Service at +1 (905) 737-0088, or +1 (888) 729-0088. 

Once you have obtained an RMA number from Avoca, you must, within thirty (30) days, send the product freight-prepaid and insured to Avoca Technologies Incorporated, Customer Service, 563 Edward Avenue, Richmond Hill, Ontario, Canada L4C 9W7. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the Avoca RMA number prominently displayed on the outside of your package. If you send your product to the factory without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

The returned product will become the property of Avoca. Repaired or replacement product will be shipped at Avoca's expense. Repaired or replacement product will continue to be covered by this limited warranty for the remainder of the original warranty or 90 days, whichever is longer.

Disclaimers

THE FOREGOING IS THE COMPLETE WARRANTY FOR AVOCA PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO AVOCA PRODUCTS AND AVOCA EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

AVOCA PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. AVOCA SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT. IF SUCH USE IS INTENDED, CONTACT AVOCA FOR COMPONENTS SUITABLE FOR SUCH APPLICATIONS.

AVOCA'S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AVOCASHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A AVOCA PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE AVOCA PRODUCT, EVEN IF AVOCA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

WITH REGARDS TO CITIZENS OF COUNTRIES THAT ARE MEMBERS OF THE EUROPEAN UNION, IF THIS PRODUCT IS PURCHASED BY A CONSUMER AND NOT IN THE COURSE OF A BUSINESS, THIS WARRANTY SHALL NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. THIS DISCLAIMER DOES NOT PURPORT TO LIMIT OR EXCLUDE AVOCA'S LIABILITY FOR DEATH OR INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.

AVOCA'S PRIVACY POLICY

Last Updated: February, 2013

Avoca Technologies Inc. is dedicated to bringing unique and innovative solutions to its
customers, including the latest and most appealing consumer electronics products. We are also
dedicated to protecting your privacy. This document sets forth our policy on the collection,
use and disclosure of your personal information and personally identifiable information (your
“personal data”). By continuing to view our website or by agreeing to licenses which incorporate
this privacy policy, you indicate your acceptance of this privacy policy. The terms of this privacy
policy may be updated from time to time.

PERSONAL INFORMATION AND YOUR CONSENT

In the course of visiting avocatec.com or using Avoca products, you may provide personal data
to Avoca. Personal data consists of information about an identifiable individual but does not
include the name, title, business address or telephone number of an employee of an organization.
For example, while viewing the Avoca website, you may choose to fill out an online form. When
you submit your personal data to us, we process that information in accordance with this policy.
Alternatively, you may, in your dealings with Avoca, become a licensee of an Avoca product.
When you agree to an Avoca license, that license incorporates this policy, meaning that you
consent to the collection, use, transmission and disclosure of your personal data in association
with that license in accordance with the present policy.

Generally, if you only view webpages and do not provide to us personally identifiable
information, then we will use data that is collected in a manner that does not identify you as
a natural person. For example, based on the activity of visitors to the Avoca website, we will
collect and retain internet protocol (IP) address information, but not in a way that identifies you
as a natural person. We also analyze aggregate uses and patterns of use and we use third party
professional services to do so. We may use third party scripts to optimize the effectiveness of the
products and services delivered. The information collected is not personally identifiable and is
limited to information useful for quality assurance and product research related to how to better
serve our customers and deal with our partners and affiliates. Additional information on the
types of data we collect, including personal data collected with your consent, is listed below.

SOME SPECIFIC TYPES OF INFORMATION THAT WE COLLECT & USE

Information Gathered by Log Files: By visiting our website, you automatically communicate
certain information to us that becomes stored in our log files. This information includes your IP
address, browser type, internet service provider, referring/exit pages, operating system, date/
time stamp and clickstream data. We use this information to analyse and administer our website.

Cookies: Like many other websites, Avoca uses cookies, which are information files that our
website's server transfers to your computer and can be used to track your visits to our website.
We use cookies for site administration. You may reject or turn off cookies with most browsers. If
you do so, you will still be able to view our website but your ability to use certain portions of our

website such as fillable forms will be limited. Other parties may use cookies on our site. To the
extent the cookies are used by third-parties, this privacy policy does not govern their use.

Clear Gifs: Without limiting any other rights we may have by law, we also reserve the right to
use software technology called clear gifs (also referred to as web beacons or web bugs), which
may help us better manage our website content by giving us specific feedback about which
content is effective on our website. These tiny graphic files contain information about the volume
of webpage views. We use this information to build a better website and for marketing our
products and services.

User Submitted Web Forms: If you submit personal data on any fillable form presented by
Avoca, we may collect and store that personal data in our records and we assume that you
consent to the use your personal data to respond to your inquiries. Additionally, with your
express consent, we will use your personal data for other lawful purposes.

Sweepstakes Entries and Other Contests: Avoca also collects personal data in connection with
sweepstakes entries and contests we run from time to time. If you provide it, your personal data
will be used for purposes disclosed to you at the time you submit it and we will assume that you
consent to the use of the data for those purposes. It is your choice whether to enter into any
Avoca-facilitated contests.

Surveys: Similarly, in the course of visiting our website, you may opt to participate in surveys.
Information submitted on survey forms is collected and analyzed by Avoca in connection with its
marketing decisions and general business strategies in connection with building the Avoca brand,
partnerships and product lines and we assume your consent to the use of the data in this manner
when you complete a survey form.

Information Transmitted from Avoca-Licensed Applications: If you agree to a license for
use of an Avoca product, such as a USB drive application, and you consent to the collection of
your personal data, we will collect, use, transmit and disclose your personal data and other
information collected from your device in accordance with your license agreement and for the
purposes described therein. Collected information is used for the lawful purposes as provided
under your license agreement or for any other lawful purpose.

SECURITY OF INFORMATION AND DATA INTEGRITY

We take appropriate technical and organisational measures to protect your personal data against
accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in
particular where the processing involves the transmission of data over a network, and against all
other unlawful forms of processing and misuse.

COLLECTION, USE AND DISCLOSURE OF INFORMATION

Information gathered on our website and from devices running Avoca software is used to build
better products, to conduct administration of this website, to better meet our customers’ needs

and wants, to build the Avoca brand and to maintain the performance of Avoca’s software and
hardware products.

When you provide us your personal data for any of the reasons described in this policy, we
assume that you consent to our collecting it and using it for that reason, or as allowed or required
under law.

The instances in which Avoca discloses your personal data to a third party are restricted to
instances in which we have your express consent for a purpose described in greater detail at the
time of receiving your consent, and/or to meet our legal or regulatory obligations.

Avoca does not trade, rent or sell your personal data to any third-party in the absence of
your express consent. Avoca reserves the right to use, disclose, sell, trade, or rent data in the
aggregate, in which case no data would be used to identify any natural person.

Avoca's information processing takes place on servers in Canada, but information collected and
used by Avoca may be provided to third party service providers for collection, transfer, storage
and processing ultimately for permissible purposes as set forth herein and in any applicable
Avoca agreements. We take reasonable commercial efforts to ensure the compliance of any third-
parties handling information collected under the terms of our Privacy Policy.

PLEASE NOTE THAT INFORMATION, INCLUDING PERSONAL DATA, MAY BE COLLECTED,
TRANSMITTED, PROCESSED, STORED AND USED BY OR ON OUR BEHALF BOTH INSIDE AND
OUTSIDE OF CANADA BY THIRD PARTY SERVICE PROVIDERS. AS A RESULT, THE JUDICIARIES,
GOVERNMENTS OR LAW ENFORCEMENT AGENCIES OF OTHER COUNTRIES COULD OBTAIN
DISCLOSURE OF PERSONAL DATA UNDER THE LAWS OF THE APPLICABLE COUNTRY. TO THE
EXTENT PERMITTED, WE DISCLAIM LIABILITY IF ANY THIRD PARTY FAILS TO PROTECT SUCH
INFORMATION.

Avoca is committed to only collecting and using information in conformity with governing laws,
rules and regulations. If you have any questions regarding Avoca's collection, use, transmission
or disclosure of information under this policy, please contact Avoca's Privacy Compliance
Manager at This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..

Legal Disclaimer: Avoca reserves the right to disclose any personal data transmitted to us or
gathered from Avoca-licensed applications software as required by law and when we believe that
disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court
order, or legal process served on us.

CHOICE and OPT-OUT OPTIONS: You have the option to not provide us with your personal data
or to withdraw your consent to the collection, use or disclosure of your personal data; however,
this may exclude you from using certain Avoca offers, services or products. Please note that it is
Avoca’s policy to request your express consent to be involved in or receive marketing of Avoca's
products or services which consent may be withdrawn at any time. If you wish to request access
to, review, update or remove your personal data, or withdraw your consent to its collection,
use, transmission and disclosure, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will use

reasonable commercial efforts to respond promptly to your request. When you request access to
your personal data, we may be unable to provide it to you if:
1) it contains references to other persons;
2) it is subject to solicitor-client or litigation privilege;
3) it contains proprietary information;
4) it has already been destroyed;
5) it is too costly, in our determination, to retrieve; or
6) it cannot be disclosed for legal reasons.

If you have provided consent with respect to your personal data and you then withdraw your
consent, you agree that we may continue to collect, use, transmit and disclose previously
received personal data pursuant to your earlier consent to the extent that we are legally required
to do so.

An Important Note about Links to Other Sites: Avoca's website contains links to other sites not
controlled or owned by Avoca. Please be cautious when leaving our site, realizing that this policy
does not in any way govern your uses of other sites. Avoca is not responsible for the privacy
practices of any party other than Avoca.

If you have any questions about this policy, please contact Avoca's Privacy Compliance Manager
at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail to:
563 Edward Avenue, Suite 13
Richmond Hill
Ontario, Canada
L4C 9W7

If you require phone support please call...
1-888-729-0088 for those who reside outside GTA and are international customers
1-905-737-0088 for local call Ontario Exchange
1-416-946-1998 for fax requests

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